Job Summary:
Devonshire Recruiting & Consulting Partners is seeking a PC Helpdesk Technician 2 to join the team, responsible for providing day-to-day user support, problem resolution, monitoring, and maintenance of desktops, A/V equipment, and other peripherals.
Key Responsibilities:
- Serve as the initial point of contact for technical issues and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
- Resolve internal user problems and ensure the proper operation of personal computers.
- Install, troubleshoot, and repair computer systems, hardware, and peripherals.
- Maintain inventory of parts and log all service/repair activity.
- Assist and deploy special projects and network implementations independently.
- Provide technical support for the resolution or escalation of desktop, network, server, software, and/or workgroup-related problems.
- Respond to users’ inquiries about supported software and systems in a professional and courteous manner.
- Develop end-user documentation containing configuration, support information, and useful software/hardware tips.
- Create workstation images, patch Windows workstations, and servers via Kace, and perform system setups for new hires.
- Perform other duties as needed.
Requirements:
- Customer support focus.
- Excellent communication skills, both written and oral.
- Ability to interact with and assist a wide range of end-users.
- Ability to work collaboratively in a team with moderate supervision.
- Ability to handle multiple and conflicting priorities and workloads.
- Ability to work independently, take responsibility, and follow through.
- Ability to think independently, learn new skills quickly, and adapt to rapidly changing environments.
- One to three years of experience in end-user support.
- Experience with Windows 10, and Microsoft Office, creating workstation images, and deploying Windows patches and security fixes.
- An associate’s degree or equivalent.
To apply for this job email your details to jorge.jaramillo@devonshirerecruitment.com