Desktop Support Engineer

Devonshire_Jobs

Job Summary:

Devonshire Recruiting & Consulting Partners is seeking a PC Helpdesk Technician 2 to join the team, responsible for providing day-to-day user support, problem resolution, monitoring, and maintenance of desktops, A/V equipment, and other peripherals.

Key Responsibilities:
  • Serve as the initial point of contact for technical issues and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
  • Resolve internal user problems and ensure the proper operation of personal computers.
  • Install, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Maintain inventory of parts and log all service/repair activity.
  • Assist and deploy special projects and network implementations independently.
  • Provide technical support for the resolution or escalation of desktop, network, server, software, and/or workgroup-related problems.
  • Respond to users’ inquiries about supported software and systems in a professional and courteous manner.
  • Develop end-user documentation containing configuration, support information, and useful software/hardware tips.
  • Create workstation images, patch Windows workstations, and servers via Kace, and perform system setups for new hires.
  • Perform other duties as needed.
Requirements:
  • Customer support focus.
  • Excellent communication skills, both written and oral.
  • Ability to interact with and assist a wide range of end-users.
  • Ability to work collaboratively in a team with moderate supervision.
  • Ability to handle multiple and conflicting priorities and workloads.
  • Ability to work independently, take responsibility, and follow through.
  • Ability to think independently, learn new skills quickly, and adapt to rapidly changing environments.
  • One to three years of experience in end-user support.
  • Experience with Windows 10, and Microsoft Office, creating workstation images, and deploying Windows patches and security fixes.
  • An associate’s degree or equivalent.

To apply for this job email your details to jorge.jaramillo@devonshirerecruitment.com

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