Salary up to $90K
Devonshire Recruiting & Consulting Partners is current seeking a Digital Engagement Manager is responsible for strengthening our client’s user’s experience with their suite of apps, from successful on-boarding through frequent and reliant engagement to potential advocacy for our products.
This individual will be working in a fast-paced agile development environment and will work with various internal teams including, product management, data analytics, customer success, business development, and software development, among others. The Candidate should have a strong product marketing background and proven experience targeting a specialized audience (ideally with consumer or healthcare verticals), as our client’s audience is predominantly clinicians specializing in clinical pediatric genetics.
Key Responsibilities:
- Own product user engagement using qualitative and quantitative metrics to grow and strengthen use with and reliance upon the Suite of applications.
- Drive continued improvement of user’s satisfaction with products and support services (via NPS and other qualitative measures).
- Lead all product engagement communication campaigns through in-app and email messaging (via AppCues, Intercom, Survey Monkey … etc.)
- Lead user experience analytics and reporting to best understand usage patterns, identifying gaps and formulating solutions.
- Build strong proficiency across all products, knowing capabilities, strengths, gaps, and future plans to maximize user experience and potential.
- Build and maintain a user engagement improvement plan that will fold into the product development pipeline.
- Communicate to user audiences in a manner that remains in compliance with design, branding, and communication guidelines.
Experience Required:
- Desire to be/become the product expert relative to your area of responsibilities.
- Proven success in communicating product use and value digitally through software applications and services.
- Proficiency with user engagement and relationship tools such as Intercom, AppCues, Hotjar, Hubspot, Salesforce,. etc.
- Proficient experience utilizing analytics tools such as Google Analytics.
- Strong product demonstration and communication skills.
- Capable of producing and presenting presentations to both internal and external audiences.
Interpersonal Skills:
- Ability to multi-task, prioritize and meet defined deadlines in a highly organized manner.
- Desire to work in a collaborative environment while being able to drive decision processes to closure.
- Effective verbal, written and interpersonal skills that include the ability to change the thinking of, or gain acceptance of, others in sensitive situations.
- Results-oriented approach with a “can do” attitude.
- High work ethic and commitment to customer satisfaction – both internal and external.
- Honesty and integrity in all job responsibilities.
To apply for this job email your details to angel.pracuta@devonshirerecruitment.com