Salary $130K - $150K DOE
Devonshire Recruiting and Consulting Partners is currently seeking Director, Global Oracle Database Operations. The ideal candidate will be responsible for ensuring the accuracy and integrity of databases across our client’s portfolio of customers. The primary role of this individual is to provide leadership and strategic direction for the Oracle Database product suite. In addition, this position will direct effort to implement, monitor, and propose solutions for client database needs and requirements. In regards to staff management, this position is responsible for the management of the related support teams across the globe within a matrix support and management model.
Responsibilities
- Provide vision, leadership, and day-to-day direction of the assigned teams globally
- Manage ticket queue and SLA performance across respective teams and geography
- Support the enhancement of the priority identification process to ensure proper tickets are escalated appropriately
- Report on support team effectiveness and efficiency and deliver improvements year over year
- Manage daily operations of Tier 3 and 4 database support teams responsible for all SaaS and RMS Oracle database services the system admin team supporting Linux and Windows Operating systems for the customer offering
- Serve as the department escalation to manage the resolution of complex database related issues and outages
- Responsible to oversee, maintain, and improve databases monitoring to include proactive response to prevent databases related issues, at the same time predict future expansion needs via trending analysis
- Coach, mentor, and develop managers as well as technical team members
Qualifications:
- 5+ years in a senior management role in a client services environment
- Must have experience working in an Oracle database environment including supporting EBS
- Experience working in a cloud environment such as AWS or Azure if preferred
- Experience managing offshore and US based-resources
- Ability to work in a fast-paced environment
- Experience supporting a Systems Administration department is a plus
- Bachelor’s or equivalent experience is required
To apply for this job email your details to angel.pracuta@devonshirerecruitment.com