Devonshire Recruiting and Consulting Partners is currently seeking an experienced Director of Customer / Community Engagement and Regulatory Compliance to join our employer on a full-time basis.

Responsibilities and Duties:

• Provide guidance in alignment with the marketing and the broader AMI team on providing maximum value through solution deliverance.
• Manage stakeholder cohesion on regulatory engagement and reporting teams in both jurisdictions. This includes coordination of required regulatory filings, compliance filings, and updates to existing regulatory submissions.
• Improve and direct the customer and community engagement plan as filed with regulators to maximize the investments value and results for customers.
• Responsible for embracing the customer products provided as part of the final solution.
• Look for customer insights throughout the customer and community engagement process and improve tactics to make the engagement more impactful.

Key Accountabilities:

• Lead the content development to be implemented in customer/community communications
• through requests for proposals and coordination with internal stakeholders (e.g., marketing and creative services).
• Coordinate the development and issuance of a survey to track customer awareness of AMI and enhance customer/community awareness and buy-in of the AMI program relative to the survey baseline in partnership with community groups.
• Operate closely with the meter/module deployment team to develop and manage customer communications necessary for successful deployment (e.g., opt-out process).
• Drive broad community engagement before and during the launch of AMI to ensure that the solution is well received by stakeholders and the community.
• Gather the customer views and needs to the AMI program's design and requirements phase, ensuring that the solution will deliver the expected customer experience defined in the value case.
• Partner externally with regulators, stakeholders, and community organizations to ensure the program is progressing by expectations and resolve any potential issues.
• Monitor, report, and manage KPIs related to the customer experience within AMI. This applies to both internal and external reports.
• Develop and manage AMI regulatory filings in accordance with the Legal and Regulatory functions. Represent the program in all regulatory proceedings.

Qualifications

• Bachelor’s degree. MBA (required)
• Customer-oriented
• Marketing experience
• Familiar regulatory proceedings
• Excellent stakeholder engagement skills
• Effective at working in highly matrix organizations
• Expertise in delivering customer phasing elements of large programs
• Capable to motivate, counsel, coach, and develop direct reports and others
• Commitment to diversity, equity, inclusion, and a safe work environment
• Capability to develop creative and innovative methods of engaging customers
• Experience establishing clearly defined goals and standards of employee performance
• Proficiency in communicating complex information in simple, easy-to-understand terms