Director of Customer / Community Engagement and Regulatory Compliance

Director of Customer / Community Engagement and Regulatory Compliance

Director of Customer / Community Engagement and Regulatory Compliance

$150-190k + Bonus

Devonshire Recruiting and Consulting Partners is currently seeking an experienced Director of Customer / Community Engagement and Regulatory Compliance to join our employer on a full-time basis.

Responsibilities and Duties:

  • Provide guidance in alignment with the marketing and the broader AMI team on providing maximum value through solution deliverance.
  • Manage stakeholder cohesion on regulatory engagement and reporting teams in both jurisdictions. This includes coordination of required regulatory filings, compliance filings, and updates to existing regulatory submissions.
  • Improve and direct the customer and community engagement plan as filed with regulators to maximize the investments value and results for customers.
  • Responsible for embracing the customer products provided as part of the final solution.
  • Look for customer insights throughout the customer and community engagement process and improve tactics to make the engagement more impactful.

Key Accountabilities:

  • Lead the content development to be implemented in customer/community communications
  • through requests for proposals and coordination with internal stakeholders (e.g., marketing and creative services).
  • Coordinate the development and issuance of a survey to track customer awareness of AMI and enhance customer/community awareness and buy-in of the AMI program relative to the survey baseline in partnership with community groups.
  • Operate closely with the meter/module deployment team to develop and manage customer communications necessary for successful deployment (e.g., opt-out process).
  • Drive broad community engagement before and during the launch of AMI to ensure that the solution is well received by stakeholders and the community.
  • Gather the customer views and needs to the AMI program's design and requirements phase, ensuring that the solution will deliver the expected customer experience defined in the value case.
  • Partner externally with regulators, stakeholders, and community organizations to ensure the program is progressing by expectations and resolve any potential issues.
  • Monitor, report, and manage KPIs related to the customer experience within AMI. This applies to both internal and external reports.
  • Develop and manage AMI regulatory filings in accordance with the Legal and Regulatory functions. Represent the program in all regulatory proceedings.


  • Bachelor’s degree. MBA (required)
  • Customer-oriented
  • Marketing experience
  • Familiar regulatory proceedings
  • Excellent stakeholder engagement skills
  • Effective at working in highly matrix organizations
  • Expertise in delivering customer phasing elements of large programs
  • Capable to motivate, counsel, coach, and develop direct reports and others
  • Commitment to diversity, equity, inclusion, and a safe work environment
  • Capability to develop creative and innovative methods of engaging customers
  • Experience establishing clearly defined goals and standards of employee performance
  • Proficiency in communicating complex information in simple, easy-to-understand terms

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