Job Overview:

Devonshire Recruiting & Consulting Partners is actively seeking a Level I (or II) Helpdesk Technician to join the team at a leading tech company. This role will involve providing day-to-day user support, troubleshooting technical problems, and ensuring the correct operation of personal computers and peripherals. The ideal candidate will possess a strong customer support focus, excellent communication skills, and the capacity to collaborate effectively within a team.

Key Responsibilities:

• Act as the initial point of contact for technical issues, conducting troubleshooting tasks, diagnosing problems, and resolving or escalating them as necessary.
• Address internal user problems and verify the proper functioning of personal computers.
• Install, troubleshoot, and repair computer systems, hardware, and peripherals.
• Maintain parts inventory and accurately log all service and repair activities.
• Support special projects and network implementations.
• Provide technical support for the resolution or escalation of desktop, network, server, software, and workgroup-related issues.
• Assist users with inquiries about supported software and systems in a professional and courteous manner.
• Develop end-user documentation containing configuration details, support information, and useful software/hardware tips.
• Create workstation images and apply patches to Windows workstations and servers using Kace.
• Set up systems for new hires.
• Fulfill other duties as required.

Qualifications:

• Demonstrated focus on customer support with exceptional written and oral communication abilities.
• Capacity to engage with and assist a diverse range of end-users.
• Proficiency in teamwork with the ability to function well with moderate supervision.
• Aptitude for managing multiple priorities and workloads.
• Capability to work independently, assume responsibility, and see tasks through to completion.
• Independent thinking skills with the ability to quickly learn new skills and adapt to changing environments.
• 1 to 3 years of experience in end-user support.
• Proficiency with Windows 10 and Microsoft Office.
• Experience in creating workstation images and deploying Windows patches and security fixes.
• An associate’s degree or equivalent qualification is required.