IT Support Administrator (Tier 2)

Devonshire_Jobs IT Support Administrator (Tier 2)

Job Overview

Devonshire Recruiting & Consulting Partners is actively seeking a dedicated and experienced Desktop Support Technician to join our client’s IT team. In this role, you will play a vital part in ensuring the smooth operation of our client’s computing environment by providing comprehensive technical support to end-users. If you have a strong background in IT support, excellent troubleshooting skills, and a commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity.

Primary Responsibilities
  • Provides On-Site and Remote support, troubleshooting, and end-user assistance via phone or
    email.
  • Provides in-depth enterprise desktop / hardware support ensuring the computing environment is
    running at optimal speed and efficiency.
  • Resolves complex problems and answers questions related to the computing environment.
  • Contacts vendors and carrier support when necessary to resolve problems and/or outages.
  • Performs complex diagnostic tests, notes symptoms, and gathers relevant problem/malfunction
    facts and data from users.
  • Documents incidents and problems at the service desk and escalates issues to the appropriate
    system engineer when required.
  • Serves as the technical liaison to the user community, able to resolve technical issues within the
    desktop computing environment.
  • Prepares customers to use hardware or software by conducting training where necessary.
  • IT Administrative tasks such as System backups and recoveries.
  • Documents new and existing procedures and processes within the technician knowledge base.
Knowledge and Skills
  • Demonstrated experience working and solving issues at all levels of end users, and peers in
    complex environments.
  • Strong understanding of Hardware Life Cycle Management, Change Management, Helpdesk
    Ticketing, and its effects on ensuring business continuity.
  • Strong understanding of troubleshooting techniques and experience with remote
    troubleshooting tools.
  • Strong knowledge of Microsoft systems and services such as DNS, DHCP, and AD.
  • Ability to monitor the desktop environment using hardware and software tools.
  • Ability to establish and maintain a high level of user trust and confidence and ability to
    manage client expectations.
  • Strong writing and speaking skills enough to explain technical solutions to both technical and
    non-technical staff.
  • Strong interpersonal skills at all levels and ability to apply skills and techniques to solve dynamic
    problems, and excellent teamwork skills.
Education
  • Information Technology Certifications are preferred.
  • Bachelor’s degree in computer science or relevant field preferred.
  • Must have 3+ years IT Server Operations / Desktop Support experience with current versions of Microsoft Windows, Active Directory, MS Office 365, patch management tools, imaging tools
    , and GPO.

To apply for this job email your details to careers@devonshirerecruitment.com

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