** CONTRACT TO HIRE **
Devonshire Recruiting and Consulting Partners is seeking a qualified candidate to provide day to day support, problem resolution, monitoring and maintenance of desktops, LAN, WAN and email for our Boston client.

Responsibilities:

• Provide system administration for file, print, e-mail and application servers in a Linux and Windows environment – Active Directory and Exchange
• Maintain and support phones/Video Conference equipment
• Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation
• Assist and independently deploy special projects and network implementations
• Responsible for providing technical support for resolution or escalation of desktop, network, server, software, and/or workgroup related problems
• Responsible for assisting all users with their questions about any of our supported software and systems to the best of his/her ability, in a professional and courteous manner
• Development of end-user documentation consisting of configuration, support information, and useful software/hardware tips.
• Perform other duties as needed

Qualifications:

• Customer support focus
• Excellent communication skill, written and oral
• Ability to interact with and assist a wide range of end users
• Ability to work well within a team
• Ability to handle multiple and conflicting priorities and workloads
• Ability to work independently, take responsibility, and follow-through
• Ability to think independently, learn new skills quickly, and adapt to rapidly changing environments
• Three or more years of end-user support experience
• Experience with Windows 7/Windows 10
• Experience with Microsoft Office