Devonshire Recruiting & Consulting Partners is currently seeking an IT Support Engineer.  The responsibilities of this individual will include, but not limited to, the following:

• Operational support – Candidate will provide the highest level customer service and technical support for our Business, fielding incoming requests via our ITSM provider Service-Now.
• Desktop Engineering
  • Support & assist the desktop engineering manager with the maintenance of desktop related applications.
  • Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform.
  • Configuration of desktop system deployments, imaging, asset management and security of desktop environment.  Configuration of mobile devices, printers, headsets and card scanners.
  • Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.
  • SCCM – Create, manage, and monitor software packages, software updates, advertisements, and collections within SCCM for targeting deployments.
• ​Video conferencing – Assist with the configuration, maintenance and improvement of the existing VC infrastructure. Knowledge of Polycom Bridge, LifeSize and Polycom codec’s, Crestron and iPad driven room controls.

Technical Requirements

• Microsoft OS (Windows 10) Microsoft Office Suites (2016 and O365).
  • Peripheral equipment support (HP printers & Konica Minolta Copiers).
  • HP/Lenovo hardware support.
  • Mobile device configuration and troubleshooting (iPhone &iPads).
• Strong understanding of fundamental Windows technologies, including: Active Directory, group policy, Windows Debugger, Process Monitor, Windows Performance Toolkit.
• Strong SCCM skillsets particularly around version 2012 R2 and Current Branch.
• Intermediate understanding of imaging technologies, including Microsoft Deployment Toolkit, SysPrep, Windows PE and Druva enterprise backup technology.
• Experience with enterprise security product, such as anti-virus, SSO, data-loss prevention and encryption software.
• Develop and document procedures for routine operations including troubleshooting, support, and product administration.
• Perform system upgrades and incorporate new technologies to the infrastructure minimizing effects on the user experience – working nights and weekends as necessary.
• Actively assist and participate in the implementation of systems, infrastructure and related network and communications hardware for the enterprise.
• Intermediate abilities and expertise in support of network communication protocols, especially TCP/IP and WAN communications.

Business and Interpersonal

• Strong analytical ability; must be able to solve complex problems both individually and as part of a team.
• Exceptional customer service and communication skills with the ability to work in a fast-paced, changing environment, experience of supporting C Level Executives.
• Ability to understand business requirements and develop solutions to meet those needs.
• Excellent prioritization and time management skills.
• Ability to function independently – self-motivated.
• Communicative and take pride of sharing knowledge and information.
• Proactive mind set; always looking ways to improve the current landscape and how to leverage technology to operate more efficiently.

Educational and Professional Experience

• 8+ years of work experience.
• Bachelor Degree and/or technical certification a plus.
• Knowledge of ITIL concepts, ITIL Foundation Certification a plus.
• Financial industry experience.