Job Purpose

The Data Quality Manager will be the internal data expert for the Customer business division. Must be comfortable working with data and business processes to enable business opportunities and enhance stakeholder engagement and experience.

The ideal fit will define the appearance and structure of first-class data and will engage with best practices within Customer, examining complex data to optimize the efficiency and quality of data being collected and fixing data quality issues.

The Data Quality Manager will champion and train colleagues on how to get the most from data, ensuring data is efficiently and effectively captured/acquired, processed, cleansed, updated, stored, and disposed of.

They will work hand-in-hand with Data Stewards, Data Owners, Business Analysts, Data Analysts, and Technical Data Quality Custodians to create data quality controls that can be constantly monitored, cover all aspects of the organization, and engage with organizational and industry best practices and criteria.

Key Accountabilities

• Guide a team of data quality business analysts, data analysts, and technical data custodians
• Define data quality strategy and roadmap in line with Customer Business Strategy and Data Roadmap
• Define and own the data quality business case and ensure benefits are realized
• Manage Customer’s business portfolio of data quality improvement initiatives and ensure that best practices, rules, and standards are applied
• Create and manage data quality sub-policies, business rules that work along with the overall Data Business Management System (BMS) and Quality standards for critical data elements
• Perform improvement to data quality through process and system improvements; communicate top priority data quality opportunities and improvement proposals to stakeholders and senior management
• Responsible for the development and maintenance of the department’s data quality dashboards, including the oversight, analytics, and reporting
• Make data fit for purpose based on data consumer requirements by defining requirements, rules, standards, and specifications for data quality controls as part of the data lifecycle
• Look over the requirements, specifications, and technical design documents; give feedback in a timely and helpful way.
• Manage and assess data quality activities (capture /acquire, process, cleanse, update, store, and dispose of) that are part of Customer’s business deployments
• Put in place department processes to track, monitor, and report on data quality levels and find opportunities to make it better.
• Identify potential risks and opportunities in projects and provide recommendations on how best to mitigate or achieve each
• Develop business relationships and integrate activities with other Business and/or IT (Information Technology) areas
• Plan and present program-level communications for executives and stakeholders
• Plan and manage data quality staffing strategy consistent with the needs of the business to complement internal capabilities, e.g. data product development and analytics enablement.
• Instruct team members and project personnel in other departments to make sure business application systems are created according to data quality standards and the proper practices and methods.
• Define performance objectives and development plans for team members, ensuring alignment with department objectives

Qualifications

• Bachelor’s degree in a technical or analytical discipline
• Extensive experience in implementing data quality programs within large organizations
• Technically literate with an understanding of database and schema design
• Knowledge of the energy, and utility industry with jurisdictional data regulations
• Proficient in the use of SQL, MDM, Snowflake
• Proficient in the use of Informatica Suite: EDC (Enterprise Data Catalog), CDQ (Cloud Data Quality), and Axon
• Experience managing people and projects related to data quality and implementing process improvements for a large organization
• Strong analysis, analytical, problem-solving, and interpretation of data skills
• Able to influence and negotiate well and has a service mindset
• Knows how to use the right tools and methods to ensure quality control.
• Ability to keep motivated and cohered both team and stakeholders
• Exceptional interpersonal skills that inspire teams and nurture trust-based relationships
• Excellent written and verbal communication skills including presenting and training in individual and group settings.