About the Company

The Company is hiring a Digital Process Design Lead for our new IoT product launch.  The preferred location for this role would be New York or Greater Boston.

Key Accountabilities

Responsibilities (including, but not limited to):

• Generate Business Process Design (BPD) schedule, identify workshop participants, define guiding principles, estimate risks and issues, guarantee continuity across processes
  • Determine where process maps already exist and where they need to be created.
  • Develop data-driven presentations and business cases that deliver analytical insights and recommendations on standardization and process improvement.
  • Lead the realization of detailed process maps and user stories required to deliver the value case for digital products
  • Develop workshop materials, document workshop notes, resolve open items and create BPD documentation.
  • Identify, track, and manage key decisions, action items, and associated follow up
  • Map acceptance criteria into product features; Coordinate with IT for technical acceptance criteria
  • Provide support and guidance to product teams to better follow business requirements and acceptance criteria and ensure continued alignment of the to-be process with product development
  • Support and partake in Agile Product Increment planning as needed

Supervisory/Interpersonal- Experience Required

• Great verbal and written communication skills
• Proven ability in relationship/stakeholder management to ensure mutually beneficial business outcomes
• Demonstrated ability to work cooperatively with contracted vendor teams to assure expected outcomes are achieved
• Strong knowledge of business processes for critical functional areas with strong facilitation skills
• Process mapping and application of appropriate improvement methodologies and tools

Qualifications

• Bachelor’s degree and/or equivalent working experience in relevant business focus (Customer front office, Customer back office, Customer Marketing, Field Service and Operations) preferred
• Process design and process improvement experience is required, Lean Six Sigma preferred
• Experience designing and testing business processes and systems delivering on digital requirements, and effectively executing those processes and system changes
• Proficiency in all Microsoft Office tools, Teams, Sharepoint
• Experience with Jira for Agile project management preferred.