Job Description

The Company is seeking a PC Helpdesk Technician II, to be part of the team responsible for user support, problem resolution, monitoring and maintenance of desktops, A/V Equipment, etc.

Key Responsibilities:

• To be the initial point of contact for tech issues and perform troubleshooting tasks, problem detection, resolution, or escalation.
• Solve internal user problems and ensure the correct operation of PCs.
• Install, troubleshoot, and fix computer systems, hardware, and computer peripherals.
• Maintain parts inventory and log all service/repair activity.
• Assist and independently deploy special projects and network implementations.
• Responsible for providing tech support for resolution or de-escalation of desktop, network, server, software, and/or workgroup-related problems.
• Accountable for assisting all users with queries about any of our supported software and systems to the best of their ability, being professional and courteous.
• Implement end-user documentation consisting of configuration, support information, and useful software/hardware tips.
• Developing workstation images
• Patching windows workstations and servers via Kace.
• Perform system setups for new hires.
• Other duties needed.

Qualifications:

• Customer support focus.
• Excellent verbal & written communication skills.
• Able to interact with and assist a wide range of end users.
• Ability to work well within a team and with moderate supervision.
• Ability to handle multiple and conflicting priorities and workloads.
• Ability to work independently, take responsibility, and follow through.
• Capable of thinking independently, learning new skills quickly, and adapting to rapidly changing environments.
• 1 to 3 years of end-user support experience.
• Proficient with Windows 10.
• Experience with Microsoft Office.
• Experience creating workstation images.
• Experience deploying Windows patches and security fixes.
• An associate’s degree or its equivalent is required