Job Overview

Devonshire Recruiting & Consulting Partners is actively seeking a skilled and detail-oriented Sr. Infrastructure Support Administrator to join a dynamic team based in Lowell, MA. This full-time role offers the opportunity to take ownership of the day-to-day administration, security, and optimization of network infrastructure while ensuring a high-performance and reliable IT environment. This position is integral to supporting infrastructure improvements, troubleshooting, and maintaining system integrity across various environments.

Key Responsibilities

• Manage and oversee hardware, firmware, and operating systems for physical and virtual technology environments, including servers, routers, switches, firewalls, VPN, Active Directory, VMware, and network monitoring.
• Manage and maintain a secure, high-performing multi-site Windows Active Directory environment, including Group Policies and Windows Server Operating Systems.
• Actively engage in implementing infrastructure improvements by developing project plans, leading team activities, maintaining upgrade schedules, and recommending enhancements.
• Monitor and troubleshoot network performance issues, proposing solutions to improve efficiency, availability, and overall system performance.
• Ensure network integrity and security by implementing and managing access controls, patch management, vulnerability remediation, and firewall security.
• Supervise the Infrastructure Support help desk to ensure prompt and effective resolution of user requests and manage escalated matters as necessary.
• Collaborate with external service providers to ensure contract compliance and reliable service delivery.
• Design, document, and update business continuity plans, as well as create and maintain network diagrams and procedural documentation.
• Train, mentor, and guide department employees while overseeing daily operations within the team.
• Play a leadership role in department initiatives and strategic projects, focusing on infrastructure enhancements and technological advancements.
• Participate in on-call rotation for off-hours critical systems monitoring and support, carrying a cell phone to respond promptly to system issues and emergencies.

Required Qualifications

• Bachelor’s degree in a computer technical field or a related discipline, or an equivalent combination of education and experience.
• 3-5 years of experience in infrastructure support or a similar role.
• Proficiency in Windows Operating Systems, Microsoft Active Directory, and virtual environments.
• Knowledge of network security protocols, including patch management, access controls, and vulnerability remediation.
• Familiarity with Network+ certification or VMware Certified Professional designation (desired).
• Experience with financial institutions or credit unions (preferred).
• Strong communication skills with the ability to work cohesively with cross-functional teams.
• Willingness to work extended hours and participate in on-call rotations to support critical system issues and initiatives.
• Proven ability to document processes, create network diagrams, and maintain up-to-date technical documentation.